Returns & Exchanges
At Furniture Fair, we want you to love your new home setup; if a piece isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery. Please ensure all items are in their original condition and packaging to qualify for a full refund.
Initiate Your Request
Log into your account and select the order containing the item you wish to return, or contact our customer concierge team to start the process.
Prepare for Pickup
Carefully disassemble the furniture if required and place it back in its original protective packaging to prevent damage during transit.
Schedule Collection
Our specialized white-glove logistics team will contact you within 48 hours to coordinate a convenient time for home pickup.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing